![]() ![]() A $100 credit towards my T-mobile family plan. The most they offered me was $100 to compensate for everything. They took back the offer they gave me last night and couldn't authorize the jump as I was sitting there crying after all the inconvenience and things they took from me. They had said those scratches were never there. I was working with Kenton (supervisor) as well as another new sales rep - they inspected my current phone another time and realized there was a hairline scratch on the screen. Aside from the on going nightmare - I still wanted to proceed on getting a new phone. T-Mobile did nothing to compensate for this although I've been a loyal customer for 15 years. I went back in the following day after realizing what happened. She then realized that my MacBook was still attached to the cloud on the current phone and rather than signing off my iCloud completely - she erased 11 years worth of memories and information on my Mac which has been unretrievable. However, didn't transfer everything to the new phone to confirm which most sales reps do. The sales rep had asked if I backed up my phone which I had before completely wiping it clean. I had came to purchase a new phone as well as "jump" the current iPhone I had as I still had a balance left. I've been going to this location for quite sometime now and never had any customer service issues and typically spend no more than 30 minutes. This review is about a specific sales rep at this location: Artamere. T-Mobile Location: Rockaway Blvd, Rosedale, NY
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